Question 1

Where do I put a Coupon Code?

Accepted Answer

You can find the REDEEM YOUR COUPON button under the subtotal in your cart! Please see below both PC and Mobile views. The coupon code must be entered before you click the checkout button. Click the back button or the shopping bag icon if you need to leave the checkout.

Question 2

How do I transition from another food to Urban Wolf or Essex Cottage Farms?

Accepted Answer

The transition to Urban Wolf or Essex Cottage Farms is instantaneous. First Meal: Do not feed with any other food when starting Urban Wolf or Essex Cottage Farms. Feed on empty stomach & reduce portions slightly for first day.

Question 3

Why is there a duty charge on my order? -USA Customers only

Accepted Answer

*Please note at this time that the USA Government is now currently honouring the Canada/US/Mexico Trade Agreement (CUSMA) and not charging duty on products sourced and made in Canada which includes all our products.*

USA customers may now be charged duty due to the recent executive order in the United States ending the De Minimis release of low value shipments means that all USA orders, regardless of their value, will now undergo formal customs clearance into the United States. Previously, purchases below a certain value were exempt from import duties but with the elimination of this threshold, customers may need to pay additional duty fees on orders that were previously duty-free.

We understand that this may affect shipping times and costs for our valued USA customers. With the new regulation, all shipments will be subject to detailed customs processes. If you need more information regarding these regulations, please contact the U.S. Customs & Border Protection.

Question 4

Does the ending the United States De Minimis affect my orders? - USA Customers Only

Accepted Answer

This will only affect our customers in the USA. The recent executive order in the United States ending the De Minimis release of low value shipments means that all USA orders, regardless of their value, will now undergo formal customs clearance into the United States. Previously, purchases below a certain value were exempt from import duties but with the elimination of this threshold, customers now may need to pay additional duty fees on orders that were previously duty-free.

We understand that this may affect shipping times and costs for our valued USA customers. With the new regulation, all shipments will be subject to detailed customs processes. This could result in slightly longer delivery times. If you have more questions regarding the ending of De Minimis, please contact the U.S. Customs & Border Protection.

Question 5

Doesn't raw meat contain harmful bacteria?

Accepted Answer

Yes, occasionally meat does contain bacteria that is harmful to HUMANS. Dogs, being a completely different species from us have naturally developed stomachs & digestive tracts that deal with those bacterium (yes, even modern canines!). Unlike us, healthy dogs do not get sick from the salmonella & ecoli that is occasionally present in raw meat. If your dog is not healthy, don't feed him raw meat, instead lightly cook it instead.

Always handle raw meat safely & wash bowls & utensils in hot soapy water. Do not let children handle raw meat.

Question 6

Is raw food good for my dog?

Accepted Answer

Raw food (meat) is what a dog (wild or modern) was naturally designed to eat & is what he should be eating. Dogs are NOT human, their digestive tracts are designed by nature to eat and thrive on raw food.

We, as a society, decided for convenience sake (& corporate greed), to market 'kibble' as a diet for our dogs. There was absolutely NO inherently sound reason for this 'invention' - corporate greed is the only reason for its inception. Don't let deceptive professional marketing from kibble companies & your human dietary instincts confuse you on how you should be feeding your dog. Feed your canine a real canine diet.

If your dog (as most modern canines in the world right now) has been raised on commercial kibble, he will do much better on this raw diet - it's the way his stomach & gastrointestinal tract were designed to eat.

Even after 40+ years of feeding our pets commercial kibble, the physiological make-up of the canine gut is still the same as his wild cousins - from Pomeranian to bulldog to the wolf, they are all the same.

Question 7

Can I mix or feed other brands of dogs food with Urban Wolf Or Essex Cottage Farms Diets?

Accepted Answer

We do not recommend  adding or mixing with any other foods, this can cause a soft or loose stool, as the diets are meant to be exclusively fed to your dog.

Question 8

Is a raw diet recommended by Veterinarians?

Accepted Answer

Absolutely! The holistic veterinary community has finally realized that many of the common ailments of modern canines can be prevented by a well balanced raw diet. You can follow this link for a list of committed veterinarians that promote this healthy diet: HOLISTIC VETERINARIANS

FAQ'S

Frequently asked questions